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Frequently Asked Questions

A.  Why is EKU transitioning to a University Printer Program? How will this impact our budget?

  • The Program will reduce overall printing expenses for the University;
  • The Program will provide all departments’ with printing equipment; some departments have printing equipment while others do not;
  • The annual printing expense will truly reflect the expenses for the year; allowing departments to better plan and budget for their annual printing needs.
  • Service and support will be included in the Program, and provided by an on-campus technician.

B. When will the printers first roll out?

The planned roll-out time is late September.

C. If we can’t purchase ink or toner now but are not immediately scheduled for a new printer, how do we print?

Contact Printing Services (Richard Tussey) for assistance.

D.  How do we start the justification and approval process for the color printers our department needs?

If the color printer is a replacement of an existing color printer, no additional justification is required. 

Any additional printers that may be requested and added to the overall printer fleet will be addressed after existing networked printers are replaced.  A Printer Request Form will be available soon.

E. Our printer is very new.  How can it be cost effective to change to a new machine?

The cost savings are based on replacing approximately 400 printers; 260 printers in Phase I.  Many of the printers to be replaced in Phase I are much older and have the highest per-print costs.  An all-inclusive, University-wide program will garner the greatest overall savings for the University.

F.With the new centralized printers will there be an initial cost for the printer for the department?

No.  Like the University Copier Program, the only charge to the department will be a per-print charge.

G.How is the per-page cost handled? Is this based on the individual with a code or by department as a whole monthly?  Will there be a way to differentiate who is printing.

Charges will be aggregated by department and charged monthly to the appropriate departmental org code.  Multiple org codes can be assigned to a printer, and additional charging options and controls will be available.

H.We have copiers that are part of the University Copier Program.  Are these affected?

No.  Copiers are part of the University Copier Program.  The University Printer Program is very similar, but is a separate program.

I. We have extra toner for non-networked printers in our department.  Can these printers be used until the toner is gone?

Non-network printers will be addressed in Phase III of the University Printer Program. It is likely that the toner may be used by the time the new printers are installed.  New printer installations will not be delayed to exhaust toner inventory.

J.Will the new printers be capable of wireless printing?

Yes.  Wireless printing will be available to printers on the EKU network.

K.What type of restrictions will be in place to prevent people from outside of the department from printing?

Direct network access, and wireless access to printers can be controlled.

L.When will the printers be replaced?

The planned roll-out time is late September.

  • Phase I replaces existing networked printers
  • Phase II replaces printers at Regional Campuses, remote locations and one student lab.
  • Phase III replaces personal, non-network printers with centrally located networked printers
  • Phase IV addresses all other printer needs and situations.

M.How will this impact our daily operations?

For the existing networked printers, it is expected that there should be little or no interruption to daily operations.

N.Our printers were purchased with grants or special funds.  Will they be replaced?

Printers purchased with non-University funds will be evaluated on a case-by-case basis.  Sponsored programs follow the same business practices as all departments of the University.

O.How will this affect remote locations?

Phase II will replace the printer at remote locations and regional campuses.

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